Exchange HCW8078 – Migration Endpoint could not be created

While migrating a customer from Exchange 2010 to Exchange 2016, I had to create an Exchange Hybrid Deployment, because the customer wants to use Microsoft Teams. Nothing fancy and I’ve did this a couple of times.

Unfortunantely the Hybrid Connection Wizard failed to create the migration endpoint. A quick check of the logs showed this error:

Microsoft.Exchange.MailboxReplicationService.MRSRemotePermanentException: The Mailbox Replication Service could not connect to the remote server because the certificate is invalid. The call to 'https://mail.contoso.com/EWS/mrsproxy.svc' failed. Error details: Could not establish trust relationship for the SSL/TLS secure channel with authority 'mail.contoso.com'. -->The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. --> The remote certificate is invalid according to the validation procedure

The customer had not plans to move mailboxes to Exchange Online, so we didn’t care about this error. But the Calendar tab in Teams was not visible, and Teams logs stated that Teams was unable to discover the mailbox. A typical sign of a not working EWS connection.

It’s always TLS… or DNS… or NTP

The customer used a certificate from its own PKI, so it was not trusted by Microsoft. In addition, the Exchange was located behind a Sophos XG which was running Webserver Protection (Reverse Proxy). But this was not the main cause for the problems.

The root cause was the certificate from the customers PKI.

And therefore you should make sure to use a proper certificate from a 3rd CA for Exchange Hybrid Deployments. I really please every customer to stop using self-signed certificates, or certificates from their own PKI for external connections.

The customer has switched to a Let’s Encrypt certificate for testing purposes and the problems went away, without running the HCW again. He will now purchase a certificate from a 3rd party CA.

Patrick Terlisten
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