Tag Archives: outlook

Office 365 – Outlook keeps prompting for password

This is only a short blog post to  document a solution for a very annoying problem. After the automatic update of my Outlook to the latest Office 365 build (version 1809), it has started to prompting for credentials. I’m using Outlook to access a Microsoft Exchange 2016 server (on-premises), without any hybrid configuration. A pretty simple and plain Exchange 2016 on-prem deployment.

I knew, that it has to be related to Office 365, because the Outlook 2016 on my PC at the office was not affected. Only the two Office 365 deployments on my ThinkPad T480s and ThinkPad X250.

To make this long story short: ExcludeExplicitO365Endpoint  is the key! You have to add a DWORD under HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover.

HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\16.0\outlook\autodiscover
DWORD: ExcludeExplicitO365Endpoint
Value = 1

Restart your computer and the annoying credentials prompts are gone.

Disable Outlook cached mode for shared mailboxes

When you use Microsoft Outlook in cached mode, what I always recommend, and you add additional mailboxes to your outlook profile, you will notice that the OST file will grow. Outlook will download the mailbox items (mails, calendar entries, contacts etc.), and store them in the OST file. This is the default behaviour since Microsoft Outlook 2010. If you want to disable this behaviour, you have two options:

  • Edit the registry
  • Use a group policy object (GPO)

Edit the Windows registry

The easiest way is to use a reg file. Copy this text into a file and save it as disablecachedmode.reg. Then double click the file and confirm, that you want to import the registry file.

Please note the version number after “Office”.

OutlookVersion
Outlook 201616.0
Outlook 201315.0
Outlook 201014.0

Make sure that you use the appropriate version number for your Outlook! Otherwise this setting is applied, but not working.

Group Policy

If you want to apply this setting on a bunch of clients, you should use a GPO. Before you can use a GPO, you have to install the necessary template files for Microsoft Office/ Outlook. These ADMX files are part of the “Office 2013 Administrative Template files (ADMX/ADML)” or “Office 2016 Administrative Template files (ADMX/ADML)” package.

Copy the Outlk16.admx or Outlk15.admx files to the PolicyDefinitions folder (either C:\Windows or Central Store), and the Outlk16.adml or Outlk15.adml to the corresponding language folder.

Then you can create a new GPO. The desired setting can be found under User Configuration >> Administrative Templates >> Microsoft Outlook 201x >> Outlook Options >> Delegates >> Disable shared mail folder caching. Set this to “enable” and apply the GPO.

Still using Microsoft Outlook 2010?

Please note, that the GPO template for Microsoft Outlook 2010 doesn’t contain the necessary setting that controls this functionality!