Users on Exchange 2013 can’t open public folders or shared mailboxes on an Exchange 2007/ 2010

This posting is ~6 years years old. You should keep this in mind. IT is a short living business. This information might be outdated.

When moving users to Exchange 2013 it can happen, that they can’t access public folders housed on the old Exchange 2010 or 2007 server. The same can happen to shared mailboxes (mailboxes with Full Access permissions). The users are constantly prompted for credentials or they get this message:

This can be a huge problem during a migration. Microsoft described this in KB2834139. This error is caused by a misconfigured Outlook security setting, called “Logon network security”. If you experience this issue, check the “Logon network security” setting. If it’s set to “Anonymous Authentication”, then you experience the in KB2834139 described problem. Otherwise you have another problem. Check the “Logon network security” settings in your Outlook client. I took this screenshots from a Outlook 2013, but it looks the same in Outlook 2010. With this setting you will have a problem:


Patrick Terlisten/ Creative Commons CC0

With one of these settings, it will work.


Patrick Terlisten/ Creative Commons CC0


Patrick Terlisten/ Creative Commons CC0

You can change the setting and try the access to a public folder or shared mailbox. If you can access the public folder or shared mailbox, then you have to change some settings on the Exchange Server 2013 Client Access Server (CAS).

Open an Exchange Management Shell:

I would recommend to execute “iisreset” after changing the settings. Please note, that this interrupts the client access for a short moment! After a restart of the Outlook client or during the next Autodiscover, the client should get the correct settings and the access to the public folders and shared mailboxes should work.

Patrick Terlisten
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2 thoughts on “Users on Exchange 2013 can’t open public folders or shared mailboxes on an Exchange 2007/ 2010

  1. Piet Engels

    We’re facing the same issue but then between an OL2013 client in an Exchange Org. which needs to open a shared mailbox on an Exchange 2010 server part of Echange org
    There’s no relation between these 2 organizations.
    The user has a working userid/pw combination.
    When adding the shared mailbox the the client is constantly prompted for credentials

    If the user does use OL2010 instead of OL2013 it does work.

    Any idea how to solve this issue? is an O365 organization is an inhouse exchange 2010 server

    1. Patrick Terlisten Post author

      I’m sorry to hear that, but I don’t have an idea how to solve this. Have you tried to disable cached mode in OL2013 and/ or applied the latest Office 2013 patches?


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