VMware Horizon View agent update on RDS host fails with “Internal Error 25030”

This posting is ~3 years years old. You should keep this in mind. IT is a short living business. This information might be outdated.

I’m running a small VMware Horizon View environment in my lab. Nothing fancy, but all you need to show what Horizon View can do for you. This environment includes a Windows Server 2012 R2 RDS host. During the update process from Horizon View 6.1.1 to 6.2, I had to update the View agent on this RDS host. This update installation failed with an “Internal Error 25030”, followed by a rollback. Fortunately I had a snapshot, so I went back to the previous state and tried the update again. This attempt also went awry.

To make a long story short: Read the fscking release notes! This quote is taken from the Horizon View 6.2 release notes:

When you upgrade View Agent 6.1.1 to View Agent 6.2 on an RDS host running on Windows Server 2012 or 2012 R2, the upgrade fails with an “Internal Error 25030” message.
Workaround: Uninstall View Agent 6.1.1, restart the RDS host, and install View Agent 6.2.

And this is not the first time that this error occurred. I found this quote in the the Horizon View 6.1.1 release notes:

When you upgrade View Agent 6.1 to View Agent 6.1.1 on an RDS host running on Windows Server 2012 or 2012 R2, the upgrade fails with an “Internal Error 25030” message.
Workaround: Uninstall View Agent 6.1, restart the RDS host, and install View Agent 6.1.1

If you take a closer look at these two statements, you might notice some similarities… But I do not want to be spiteful. The workaround did the trick. Simply uninstall the View agent (if it’s still installed after the rollback… that was not the case with me), reboot and reinstall the View agent.

VMware Horizon View agent update on RDS host fails with “Internal Error 25030”
5 (100%) 3 votes
Follow me

Patrick Terlisten

vcloudnine.de is the personal blog of Patrick Terlisten. Patrick has a strong focus on virtualization & cloud solutions, but also storage, networking, and IT infrastructure in general. He is a fan of Lean Management and agile methods, and practices continuous improvement whereever it is possible.

Feel free to follow him on Twitter and/ or leave a comment.
Patrick Terlisten
Follow me

Leave a Reply

Your email address will not be published. Required fields are marked *

I accept!